Expansion Update 3 
One exciting new installation happened this week: a new telephone system! After only 12 years, we found that our phone 
system was so outdated that we could no longer get replacements. Additionally, we are happy to say that this new enhanced system allows us to provide you with better phone service in that we will be able to answer more calls during those times that everyone seems to call at once. Also, you may notice certain key people wearing headsets. We are excited about this because one thing we want to do is keep our hospital as quiet and calm as possible for our patients. We are taking every step we can to decrease stress in our patients and their families, and the headsets will allow immediate communication without the noise of intercom. For instance, when an emergency arrives, the front desk can more quickly notify the whole team without alarming clients and patients in the building.
Our building addition is really beginning to take shape and our excitement is growing every day! If you have driven by recently, you have seen that the outside walls and roof are up. The interior walls are now framed, so we have all gone out to see where the rooms will be in the addition, but please realize that this is just Phase 1 of two phases. Phase 1 will end about mid-January with the completion of the new square footage that we are adding. We will then move our in-hospital functions (treatment, wards, surgery and dental) into the new space while what is now the “back half” of our existing building is totally renovated during Phase 2. Phase 2 completion is estimated to occur in late April after which we will be able to utilize the entire hospital as it is truly designed. It will be wonderful to have totally separate quiet and calm treatment rooms and ICU rooms for cats, to have state-of-the-art surgery and dental suites, and to have a special procedures room.
Since we opened in 1977, we have always encouraged you to accompany your pet for treatments or to visit your pet if he or she was in the hospital, so we are excited that this addition and remodel will create a much more accommodating and comfortable environment for your pet and for you. Just like sick people, sick pets benefit from attention from the people they love, so our goal with this addition is the same one we have stated all these years as part of our mission statement....... to constantly see ourselves through the eyes of our voiceless patients who understand only that we are gentle and kind; to have as our first priority the relief of their pain and discomfort and to strive to minimize separation from the people they love.
