Our goal is to remain open while continuing to offer high-level, low-stress veterinary care while maintaining the health and safety of our staff and clients. At this time, we are still limiting the access of families and non-staff members to AHNA. We are currently still offering curbside service. We ask that you call when you arrive. Our team members will assist you through the appointment process, and medication pick up. In accordance with the NC statewide mask mandate, we request families wear face masks and practice social distancing when at AHNA. When our staff members approach your vehicle, we ask that you wear a mask and maintain a 6-foot distance (as best you can) during the interaction. While your pet is inside with us, we will do everything we can to offer low-stress, fear-free handling. Please remain in the parking lot during our exam so that we may return your pet to you as soon as we can. Please contact us with any concerns before the visit.
COMMUNICATIONS:We are trying hard to answer everyone's calls in a timely manner. With the addition of the COVID-19 protocols and curbside service, our incoming call volume has dramatically increased. We have the added incoming and outgoing calls of client communication that are so important during appointments, along with our regular volume of calls that include appointment scheduling and client communication. We value our clients and want to be able to provide the best customer service and communication.
Here are a few ways to help:
1. For Scheduled Appointments:
Call 828-253-3393 when you arrive. This information is posted at each parking spot. Please be prepared for a call back from our staff before, during, and after the visit.
At this time we are making updates to our phone system and computer systems. Currently we do not have the ability to text. We are hopeful to have it back up and running soon. Until then, please call us when you arrive for your appointment or for food and medication pick up at 828-253-3393 to let us know you are here.
2. Non-Emergency Concerns Email Option:
Email to email@example.com. Please include your pet's name, your name, concerns, and veterinarian preference. Emails are monitored during business hours. Veterinarians will return emails during their scheduled shifts; please let us know if you would like a response from another veterinarian if your preferred veterinarian is not available.
3. Pharmacy Refill line:
Call 828-253-3394 and leave a message. Due to the increased number of refill requests, please allow 24 hours for refills. We are happy to set up a Covetrus account through the AHNA online pharmacy for refills to be placed online for your convenience. We can only fill medication for AHNA patients who we have seen in the last year.
Returning to Normal Business Hours, March1, 2021
As we return to our normal business hours, we will still be using curbside service. Our COVID-19 protocols are still in effect for our staff, patients, and clients' safety.
At this time we are still limiting families into AHNA during appointments, even if they have received the COVID-19 vaccines. Many of our staff members are not able to receive the vaccine at this time and with working as close together as veterinary medicine requires, we still have to practice safety protocols.
We look forward to the day when families will be able to join us again in the exam rooms but until then, thank you for your patience. We will keep you updated on any changes.
Monday: 7:30am - 8:30pm
Tuesday: 7:30am - 8:30pm
Wednesday: 7:30am - 8:30pm
Thursday: 7:30am - 8:30pm
Friday: 7:30am - 8:30pm
Saturday: 8:00am - 5:00pm
For full COVID-19 Curbside Protocols, click here.
Rising to the Challenges of COVID-19, click here.
Thank you for all your dedication and support during these challenging times! Please reach out with any questions.