Welcome to Animal Hospital of North Asheville! We're always happy to welcome new patients. Learn what to expect at your pet's first appointment with us.
Your First Visit
Knowing what to expect and how to be prepared for your first visit to our veterinary hospital will make the process quicker and more pleasant for both you and your pet.
Step 1: Get Settled
Please arrive about 10 minutes early for your first appointment with us so that you can fill out a New Patient Form for your pet. If you'd like to save a bit of time, you can complete this form online.
Step 2: Get Started
After you and your pet have been introduced to your vet, we'll take you into an examination room where we'll review the history and habits of your pet and will discuss your goals for your pet's care.
Step 3: 'Nose to Tail' Exam
The next step in getting to know your pet is a full 'nose to tail' exam. Older pets may also have blood tests to check their kidneys, liver and other internal organs.
If your pet is due for any vaccinations or laboratory work, we will also take care of these needs during this appointment.
- Should I call ahead to book an appointment?
Yes, it always is best to book an appointment ahead of time to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact our clinic nearest to you right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please call us as soon as possible so that we can offer the space in our schedule to other patients.
We don't have a cancellation penalty, but ask that you do your best to respect the schedules of our veterinary team. Thanks!
- What types of payment options are available?
Payment will be due at the time of the appointment and can be made by cash, check, debit card or credit card.
- What types of animals do you treat?
We take care of cats and dogs.
- What methods of payment do you accept?
We accept payment by debit card, credit card (VISA, MC, AMEX) and cash. All services require payment and unfortunately we do not offer payment plans or delayed billing.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and speciality food your pet needs either via our online store or our in-house pharmacy.
- How do I reorder food and prescriptions?
You can refill food or medication prescriptions through our online store, or by calling our office.
Food orders should include brand, bag size.
Medication refills should include the name, strength and quantity of the medication. Your pet must be a current patient.
- Does your hospital have any certifications of accreditations?
Yes! We are proud to be Fear-Free Certified, AAHA Accredited, and AAFP Gold Certified.
- Do you offer pet boarding services?
Yes, we offer boarding services for both dogs and cats.
- Does your hospital have separate areas for cats and dogs?
Yes, we have fully separate facilities for cats and dogs, including separate waiting areas, separate wards for medical boarding, and separate treatment and ICU units.
Animal Hospital of North Asheville offers the following financing options to help you pay your veterinary bills on a budget that works for you.