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IMPORTANT CORONAVIRUS (COVID-19) INFORMATION (Condensed Information 12/10/2020)

IMPORTANT CORONAVIRUS (COVID-19) INFORMATION (Condensed Information 12/10/2020)

Our goal is to remain open while continuing to offer high-level, low-stress veterinary care while maintaining the health and safety of our staff and clients. At this time, we are still limiting the access of families and non-staff members to AHNA. We are currently still offering curbside service. We ask that you call when you arrive. Our team members will assist you through the appointment process, and medication pick up. In accordance with the NC statewide mask mandate, we request families wear face masks and practice social distancing when at AHNA. When our staff members approach your vehicle, we ask that you wear a mask and maintain a 6-foot distance (as best you can) during the interaction. While your pet is inside with us, we will do everything we can to offer low-stress, fear-free handling. Please remain in the parking lot during our exam so that we may return your pet to you as soon as we can. Please contact us with any concerns before the visit.



COMMUNICATIONS:  

We are trying hard to answer everyone's calls in a timely manner. With the addition of the COVID-19 protocols and curbside service, our incoming call volume has dramatically increased. We have the added incoming and outgoing calls of client communication that are so important during appointments, along with our regular volume of calls that include appointment scheduling and client communication. We value our clients and want to be able to provide the best customer service and communication.

Here are a few ways to help:

1. For Scheduled Appointments:

Call 828-253-3393 or *NEW Text # (828) 284-7333* when you arrive. This information is posted at each parking spot. Please be prepared for a call back from our staff before, during, and after the visit.

2. Non-Emergency Concerns Email Option: 

Email to info@ahna.net. Please include your pet's name, your name, concerns, and veterinarian preference. Emails are monitored during business hours. Veterinarians will return emails during their scheduled shifts; please let us know if you would like a response from another veterinarian if your preferred veterinarian is not available.

3. Pharmacy Refill line:

Call 828-253-3394 and leave a message. Due to the increased number of refill requests, please allow 24 hours for refills. We are happy to set up a Covetrus account through the AHNA online pharmacy for refills to be placed online for your convenience. We can only fill medication for AHNA patients who we have seen in the last year.

Business Hours:
Monday-Friday: 7:30am-6:00pm  
Saturday: 8:00am-5:00pm  
Sunday: Closed as normal


For full COVID-19 Curbside Protocols, click here.

Rising to the Challenges of COVID-19, click here.


Thank you for all your dedication and support during these challenging times! Please reach out with any questions.

New Patients Welcome

Looking for a vet in Asheville? We're always happy to welcome new patients!

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