Veterinary Client Services Representative

Veterinary Client Services Representative

Do you love people and animals? Join a skilled team who care deeply about people and their pets. Apply today! Our goal is to provide a fear-free experience for our patients. You will be an important part of improving the lives of pets and the people who love them. Animal Hospital of North Asheville currently has a full time position available for a client service representative.

Applicants must possess excellent communication skills and be able multi-task in a fast paced environment. Computer skills are recommended.

Duties include (but are not limited to):
•Greeting clients and pets, positive and low-stress interactions
•Client education on providing the best care for their pets
•Appointment scheduling
•Phone communication with clients
•Invoicing and payment handling
•Helping clients to their cars with their pets and purchases (need to lift and carry 40 lbs.)
•Keeping our reception area clean and tidy
•Must be able to work well with a team
•Must be dependable and have strong work ethic.
•Our normal business hours are Monday – Friday from 7:30 AM to 8:30 PM and Saturday from 8:00 AM to 5:00 PM. Applicant must be flexible to accommodate our hours of operation.

Training will be provided. Salary is based on experience. Pre-employment drug screening and background checks are required before employment is offered.

Please read more about our team members and services offered at ahna.net and meet some of our patients on the Animal Hospital of North Asheville Facebook page.

We have been providing a high level of patient and client care since 1977. Our mission has always been to provide high-quality medicine, surgery, dental, emotional and diagnostics for our patients by using the latest in the veterinarian medicine and Fear Free Practices. Animal Hospital of North Asheville was the first veterinary hospital in Asheville to be certified by the American Animal Hospital Association and Fear-Free Practice Certified. We are Gold Standard Cat-Friendly Practice and a national award winner of the 2014 Veterinary Practice of the Year Award from Pet Plan and Hall of fame Best of WNC. We are living Wage Certified.

Benefits
•Health Care Plan Options (We offer a variety of plans, individual and family)
•Retirement Plan (401k)
•Life Insurance
•Long and Short Term Disability options available
•Paid Time Off (Vacation & Public Holidays)
•Uniform Allowance
•Discounted veterinary care
•Continuing education
•Hands-on training
• Best of all, working with a compassionate team dedicated to making the lives better for our patients and their families!

If interested in the Client Care Team position, please do not call. Instead, send a resume with a cover letter explaining why you would be a good fit for this position . Please send your resume and cover letter to Animal Hospital of North Asheville, Attention: Anne, One Beaverdam Road, Asheville, NC 28804 or email your Cover Letter and resume to cctjobs@ahna.net

By embracing new knowledge and state-of-the-art technology, our mission at AHNA is to provide the highest level of medical, dental, and surgical care possible; to deliver it with integrity and compassion for our clients, but most importantly, to constantly see ourselves through the eyes of our voiceless patients who understand only that we are gentle and kind; to have as our first priority, relief and prevention of their fear, pain and discomfort and to strive to minimize separation from the people they love.

Job Type: Full-time

Experience: Customer Service Skills: 1 year (Preferred)

Education: High school or equivalent (Preferred)

Work environment: Front desk

Communication method(s) used: Email, Phone, In person

1 Beaverdam Rd, Asheville, NC 28804