The Animal Hospital of North Asheville is committed to keeping our hospital healthy and safe for all of our patients, clients, staff, and family members. In light of growing concerns about the spread of COVID-19, also known as coronavirus, we would like to make you aware of the actions we are taking.
Most Up To Date Information:
As an essential business, we are continuing to see appointments during this time. We are dedicated to provide a high level of low stress, medical care for your pets. We are abiding by the AVMA, CDC, national, state and local guidelines during this unprecedented time.
Monday through Friday: 7:40am-6:00pm| Saturday: 8:00am-5:00pm | Closed Sunday
What To Expect at AHNA
- We are limiting the amount of people in the hospital. When you arrive, please call us at 828-253-3393 and let us know you are here. We will call you before bringing your pet in, after the veterinarian examines your pet and after the appointment is finished for payment. Please be prepared to receive the staff's calls.
- Please be prepared to stay in the parking lot until the end of the exam (unless otherwise instructed by our team) and the Client Care Teams calls for payment. This will speed up your visit.
- Please help us with social distancing. When our staff approaches to bring your pet inside, please be prepared to hand your pet's carrier or leash to our staff outside of your car. Please be aware of social distancing with other clients, staff who are bringing medications out to the bench, or bringing pets to or from their families.
- We ask you to keep your pet near you at all times. Please be aware of your dog, while sitting outside in the sun. We prefer you to wait comfortably in your car. Do not place your dog or cat carrier outside of the car, while you remain in the car. Cats and dogs can overheat.
- We request families wear face masks and practice social distancing while at AHNA.
- If your dog is fearful or hesitant to come in to the practice, please park closer to the entrance to decrease the walking distance for them. When we come out to bring the pet in, you are also able to drive and drop off closer to door.
- We understand this is a stressful time for everyone, especially for our pets. If your pet is stressed coming to the vet, please do not hesitate to call us BEFORE your visit and we call talk to you about options, supplements, and medications that can help during this time to make life and vet visits less stressful.
- Please make sure your pet's collars and harnesses are fitted appropriately so they are not able to pull out of them.
- Please do hand us a leash, do not unleash your dog in the parking lot. We want to keep everyone safe and secure.
- Please make sure your cat carrier is properly secure. If you are missing a screw, zip ties work great to help hold the carrier together. We do not want anyone to try to slip out.
We Are Open and Seeing All Types Of Appointments
At this time, we have reopened to all types of appointments which include but not limited to essential and non-essential appointments, all surgeries, and emergencies. We are offering more appointment times with the return of Dr. Loveless.
Convenient "Text Only" Check-In Phone Line
Due to periodically heavy call volumes during our business hours, we now have a "Text Only" line for your check-in convenience. This phone line is dedicated to clients who have arrived for their appointment and cannot get through the normal phone lines in a timely manner.
We ask you to text your name, the veterinarian you are seeing, and the parking spot you are parked in to (828) 575-6342. You will receive a "Thank You" text and you will be checked in by our staff. Please be prepared for a call back from our staff member to start the check in process.
Please do not call the "Text Only" line. It is for texting when you arrive for your appointment, all other calls and concerns will need to be call into (828) 253-3393.
We will have this information posted at each parking spot for your convenience.
We are still offering Telemedicine appointments.
Guidelines for a Telemedicine appointments:
- You will need to call and schedule a telemedicine appointment time. You must have the ability to communicate with either Facetime or Google Duo. You must have the ability to video your pet in real time through a smart phone or tablet. At your scheduled appointment time, the veterinarian will contact you through the decided upon option. The cost will be $55 for up to 15 minutes with additional charges may apply with a longer consult.
- Telemedicine presents limited options of what we can see. We will be able to see minor ear, skin, short term weight bearing lameness, acute dry honking cough, acute diarrhea and/or vomiting in otherwise normal pets. Depending on the symptoms and pet’s medical history, we may have to reschedule to an in-hospital appointment at the veterinarian’s discretion.
- Do not hesitate to call us at (828) 253-3393 to learn more about Telemedicine appointments.
We are kindly asking families, if they are showing signs of symptoms of COVID-19, exposed to someone with COVID-19 symptoms or have traveled to a COVID-19 epidemic area in the past 2-3 weeks to reschedule their appointment for at least 2 weeks out. If you qualify for the above and you feel the appointment is urgent, please let us know and we will contact your primary vet with your concerns.
Our goal is to decrease the number of in person interactions in the hospital. Please be patient with our phone service and keep watch for when our staff comes out to help. When you arrive please call 828-253-3393 and let us know you are here. Please bring your phone and phone charger.
For more information on what we are doing at AHNA during the COVID-19 crisis please visit the below links:
- COVID-19: https://www.ahna.net/site/blog-asheville-vet/2020/03/27/covid-19-update
- Medicine Refill Protocols: https://www.ahna.net/site/blog-asheville-vet/2020/03/27/ahna-medication-refill-policy-during-covid-19
- COVID-19 and Our Pets: https://www.ahna.net/site/blog-asheville-vet/2020/04/08/faq-coronavirus-and-our-pets
- CDC: FAQ on COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/faq.html