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AHNA COVID-19 Update: Reopening in Phases

We are excited to welcome back smiling faces into the Animal Hospital of North Asheville starting Monday, June 7th.  It has been a long time and we have missed you!

We will be opening the Animal Hospital of North Asheville in phases for the safety and health of our clients and staff. During this time we will be offering curbside appointments for families who wish to remain in their car during the visit as well as in-person appointments for wellness, illness, and emergency appointments.

Due to the nature of veterinary medicine and how close our staff works together with our patients, anyone visiting AHNA, we request the following:

  • Only one adult to accompany their pet for the visit. We ask everyone to maintain social distancing as much as possible during the visit.
  • All individuals inside the Animal Hospital of North Asheville to be wearing a properly filled mask for the entire visit.
  • Anyone having COVID-19 like symptoms will need to reschedule their appointment or have a healthy family member or friend attend the appointment. 

At this time, we are limiting individuals to the exam rooms, and reception areas only. In the future, we will reopen access for families to stay with their pets in the "patient pods" before and after dental and surgical procedures and hospitalization as well as accompanying their pet outside the exam room for treatments. 

During the first phase of reopening, we will continue to admit and discharge surgical and dental procedures curbside. 

As we reopen, we look forward to our clients meeting our wonderful new team members and reconnecting with many of the friendly faces they knew before. We ask for patience and kindness as we go together through this transition.

QUICK TIPS:

How to schedule a certain type of appointment?

When you call to schedule your appointment, please let our client care team member know your preference of in-person or curbside.

How to check in for an appointment? 

CURBSIDE:

When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, your phone number to be reached at, and the spot you are parked at.  Our exam room team will call you when they are ready and go over information or concerns for the visit. They will meet you at your car and bring your pet inside. The veterinarian will call you after the exam and go over findings or recommendations so that you can make decisions about treatment at that time. Once treatments are complete, we will bring your pet back to you and will collect payment for the visit. 


IN-PERSON:

Option 1: When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, your phone number to be reached at, and the spot you are parked at. Our exam room team member will meet you at your car and bring you directly inside the exam room. After the visit is complete, you will checkout at the reception desk. Our client care team will be happy to assist you with payment of services/products, scheduling upcoming appointments, and more.

Option 2: When you arrive, you will check-in at the reception desk inside and wait in the designated area or on the patio until you are escorted into the exam room. 

How to check-in for a technician, or surgical and dental admit appointment? 

When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, your phone number to be reached at, and the spot you are parked at.

How to pick up previously ordered food or medication? 

Option #1: When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, what you are picking up, along with the phone number to be reached at.

Option #2: When you arrive, check-in at the reception desk to let us know you are here and our wonderful client care team will be happy to assist you.


Due to the high volume of prescription requests and incoming phone calls, please allow 24 business hours for us to refill your medication. If you need it before 24 hours, please let us know.

New Patients Welcome

Looking for a vet in Asheville? We're always happy to welcome new patients!

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