COVID-19 Protocols

AHNA COVID-19 Update: Reopening in Phases

We are excited to welcome back smiling faces into the Animal Hospital of North Asheville starting Monday, June 7th. It has been a long time and we have missed you!

For the safety and health of clients and staff, we will be opening in phases. Initially, we will offer both in-person and curbside appointments for wellness, illness, and emergency visits; clients who wish to remain in their car during their pet’s visit will still be able to do so.

Due to the nature of veterinary medicine with our staff working in close proximity to each other, we request the following while visiting AHNA:
  • Only one adult to accompany their pet for the visit. We ask everyone to maintain social distancing as much as possible during the visit.
  • All individuals inside the building must wear a properly filled mask for the entire visit.
  • Anyone having COVID-19 like symptoms will need to reschedule their appointment or have a healthy family member or friend attend the appointment. 

At this time, client access will be limited to exam rooms and the reception areas only. The possibility to stay with your pet before and after procedures, during hospitalization or procedures outside the exam room, will be offered again at a later time.

During the first phase of reopening, we will continue to admit and discharge surgical and dental procedures curbside. 

As we reopen, we look forward to our clients meeting our wonderful new team members and reconnecting with many of the friendly faces they knew from before. We ask for patience and kindness as we go together through this transition.

QUICK TIPS:

How to schedule a certain type of appointment?

When you call to schedule your appointment, please let our client care team member know your preference of in-person or curbside.

How to check in for an appointment? 

CURBSIDE:

When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, the phone number we can reach you at, and your parking spot number.

Our exam room team will call you and go over information or concerns for the visit. Then they will meet you at your car and bring your pet inside. The veterinarian will call you after the exam and go over findings or recommendations, so you can decide how to proceed. Once treatments are complete, we will bring your pet back to you and collect payment for the visit.

IN-PERSON:

Option 1: When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, the phone number we can reach you at, and your parking spot number. Our exam room team member will meet you at your car and bring you directly inside the exam room. After the visit is complete, you will checkout at the reception desk. Our client care team will be happy to assist you with payment of services/products, scheduling upcoming appointments, and more.

Option 2: When you arrive, you will check-in at the reception desk inside and wait in the designated area or on the patio until your exam room is ready

How to check-in for a technician, or surgical and dental admit appointment? 

When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, the veterinarian you are here to see, the phone number we can reach you at, and your parking spot number.

How to pick up previously ordered food or medication? 

Option #1: When you arrive, call us at 828-253-3393 or text us at 828-761-7438 (new text number) and let us know your name, your pet's name, what you are picking up, along with the phone number we can  reach you at.

Option #2: When you arrive, check-in at the reception desk to let us know you are here.  Our client care team will be happy to assist you.

Due to the high volume of prescription requests and incoming phone calls, please allow 24 business hours for us to refill your medication. If you need it sooner, please let us know. If you are picking up flea, tick, and/or heartworm prevention click here.

New Patients Welcome

Looking for a vet in Asheville? We're always happy to welcome new patients!

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