Important Information For Clients Regarding COVID-19 Virus

Due to concerns about the novel coronavirus and related disease (COVID-19), we are taking additional precautionary measures (per the recommendations of the CDC) within the hospital to keep our staff, doctors, animals, clients, and visitors safe, while continuing to provide essential patient care.

We have increased our sanitizing protocols around the hospital for client and staff safety and initiated curbside check-in procedures to allow us to remain OPEN. 

Curbside Check-in Procedures

1. We ask that you give us a call when you arrive at the hospital for your appointment. Please stay in your vehicle.
2. One of our technicians will then go over any history, concerns, symptoms, or questions you have regarding your pet (just as if you were in the clinic).
3. We will then bring your pet into the building to have their exam, vaccinations, treatments/diagnostics done.
4. We will call you right back and go over findings and recommendations. 

We are so very sorry to inconvenience anyone. This is obviously not how we like to conduct our practice, but our primary goal is to stay healthy, keep others around us healthy and continue to provide service throughout the duration of this pandemic. 

We understand this process may change again, but we are doing our best to prepare for the restrictions to be removed and service non-urgent patients as quickly as possible. 

NEW! Telemedicine Service

We also are adding the use of telemedicine for clients who are unable or uncomfortable traveling into the practice. This tool will allow us to examine patients electronically and prescribe medications you can pick up in clinic.

Please call us to see if this option would be a fit for you and your pet's situation. 

Online Pharmacy

Also for clients who do not want to travel into the clinic please utilize our Hospital’s Online Pharmacy. This can be a great resource to ensure proper social distancing, but still provide the necessary medications and nutritional products. 

Thank you for all your dedication and support during these challenging times! Please reach out with any questions.

- The North Asheville Animal Hospital Team